Frequently Asked Questions

No. There must be one active bank account attached to your profile. However, you can replace an existing bank account with another anytime.

We are hoping this doesn’t occur on our platform as it’s designed to encourage peer-to-peer saving. We also know that there can be untrusted users within a trusted network. To limit this potential risk, we encourage all hosts to invite only those they trust and can commit to the saving obligation. As a result, the host is responsible for missing payments and their financial institution account will be debited to ensure stability and continuation.

According to our host and user agreements which can be accessed by clicking here, outline both are equally responsible for any missing payments. In the event this happens, the host is obligated to establish direct communication with all members informing the issue and providing a resolution. Based on our Commitment Model, the hosting account will be debited the missing amount to ensure you receive your scheduled hand without interruption. All users share a mutual obligation.

Yes, however you cannot be linked to an active Sue Sue. Remember, if you do delete your account during an active Sue Sue you are still responsible for any missed payments. We encourage you to connect with the host of the Sue Sue so additional support can be provided.

Unfortunately, no. A private Sue Sue is created for specific groups of savers. They invite close friends and family members to join their exclusive savings network. However, if your profile rating is high you may be considered. It all depends on the host and your credibility.

A Sue Sue can last for 26 weeks depending on the limits established by the host. Ultimately, a Sue Sue can be perpetual with the authorization of the host.

That depends on the saving goal established by the host. On average, Sue Sues can range from $1,000 to $20,000. Sue Sue App has no intentions on establishing limitations on the amount a person can receive as the application was designed to encourage saving.

Yes, you can receive more than one hand simultaneously. Sue Sue App allows you to join up to three Sue Sues which is equivalent to three hands.

Security and confidentiality is paramount to our operation. Sue Sue App is safe and limits the potential of any fraudulent activities by all users, including you. We assess our security parameters frequently so there’s no uncertainty of an unstable platform. We recommend reviewing our Privacy Policies for more insight.

For safety purposes, your financial institution is entailed to confirm the release of your funds during any suspicious activity. This is a security concern on their behalf. However, you’re doing something amazing: saving for your future! Sue Sue App will only debit your account for the amount you agreed to when joined or for any missing payment; deposits will occur as per your agreed schedule with the host of the Sue Sue you joined. Due to the repetitive, common transactions, the bank will know those transactions are scheduled and are not fraudulent or part of any money laundering activities.

The host does not charge a fee for each payout. There’s a 1% transactional fee on behalf of the Sue Sue App that applies to each user on their scheduled deposit date. In addition, all debit payments via a bank account are subject to 0.8% per transaction versus debit card payments are 2.9% plus 30 cents per transaction.